Returns & Exchanges

At westernwears.com, we want our customers to be delighted with their purchase. If you are not satisfied with your purchase, simply return it to us by mail within 30 days for an exchange or refund in your original form of payment. All merchandise must be sellable and have the original tags and packaging.  Returns on used items will NOT be processed. We offer 30-day free returns/exchanges for US customers who purchased a return Insurance.

Please follow the easy steps below: Submit your return using our self service return portal (click here)

  1. Carefully repack your product.
  2. Once we receive your package, our warehouse will check the item and then process the return or exchange.
  3. If the item is damaged or defective, please provide an image of the entire item and a detailed image of the damaged part.
  4. You can contact us by email at social@westernwears.com if you have any questions or concerns.

 

To start a return or exchange, click here

FAQs

What can I return?

You can return or exchange any item that is in its original condition (unwashed and unworn) or defective within 30 days of purchase. Final clearance items are not refundable or exchangeable.

What if I want a refund but I used a gift card?

We make all refunds in the original form of payment. So, if you used a gift card to make your purchase, you will receive a new gift card.

Do you accept international returns?

Currently, we do not accept refunds or exchanges outside of the US. 

 

Last updated: July 26, 2024.